/ Uber Law: Learn about New Requirements for Transportation Apps

May 24, 2023

Given the entry into force of Law 21,533, it is necessary to take into account the new demands and requirements applicable to companies such as Uber, Cabify and their drivers.


Francisco Espinoza
Director of the Labor Area
Alessandri Abogados

One month after the publication of Law No. 21,533, which “Regulates Paid Passenger Transportation Applications and the Services provided through them”, it is worth remembering the new demands and requirements applicable to companies such as Uber, Cabify, Didi, Beat and others.

The companies must:

  • Operate as a legal entity domiciled in Chile;
  • Register with the Undersecretariat of Transport, in an Electronic Registry, along with vehicles and authorized drivers;
  • Have insurance for vehicles, drivers, passengers and third parties, which shall be the subject of a future regulation;
  • Provide information to customers regarding: routes, fares, driver’s name and vehicle characteristics;
  • To have a means of emergency reporting, available to the client, in case of emergencies;
  • Provide the Ministry of Transportation with statistical information on: routes, trips, prices, evaluations and others, safeguarding the confidentiality of users’ personal data.

Requirements for drivers:

  • Drivers must have a professional license (Class A2);
  • Only vehicles owned by individuals may be used;
  • They may only work in the region where they are registered in the Electronic Registry;
  • They may not register more than two vehicles in the Registry;
  • They must update their background certificate every six months;
  • They must pass the technical inspection every six months;
  • Non-collective cabs may be attached to one or more companies;
  • The vehicles of the applications may not operate as cabs, i.e., they may not pick up passengers on public roads;
  • The vehicles of these applications may not use the road or exclusive corridors for public transport.